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Sales Development Representative (SDR), LATAM
About Turn.io
Turn.io powers life-improving conversations.
Our chat platform and impact community enable organizations to scale access to vital services. Our chat platform powers small and large social enterprises, non-profits, and governments who are changing the world for the better.
Here are just a few examples of how our customers are using Turn.io to make an impact globally:
- Ministério do Desenvolvimento e Assistência Social, Família e Combate à Fome - The “Conexão Cidadã” project was created to be a direct communication system with users of the Cadastro Único. The project aims to reduce waiting times for services, optimize public resources and facilitate access to reliable information for beneficiaries of programs such as Bolsa Família and Farmácia Popular. The channel currently has over 2 million users.
- ImpulsoGov: ImpulsoGov works to support the brazilian public healthcare system via WhatsApp chatbots that are free for citizens. With smart use of data they directly support over 20 municipalities and impact the quality of health services for more than 6 million Brazilians who depend on SUS. They saw an 147% increase in cytopathological exams compared to the control group. Impulso has recently announced they will be supporting 100+ municipalities via their chatbot by the end of 2025. Impulso also conduct surveys with over 30,000 public health system professionals, as well as a research study analyzing the effects and cost-effectiveness of awareness messages sent via WA to engage the population in seeking preventive healthcare.
- Argentina's National Electoral Chamber (CNE) created a chatbot where hundreds of thousands of Argentine voters could access reliable information about the country's electoral process during the 2023 national elections.
- Tribunal Superior Eleitoral - Brazil's National Electoral Court (TSE) built an election bot where voters could access a multitude of electoral services including checking exact voting location, fact-checking electoral information, candidate profiles and more. MetaAi launched in Brazil and re-directed users to TSE's CTWA, resulting in over 1 million users accessing the bot the morning of the election.
We’re a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers, with user-centricity being at the core of how the entire business operates. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans.
Sounds like the next role for you? Apply with your resume and cover letter telling us why you're interested in working with Turn.io.
Role Overview
Are you passionate about making a difference? Do you thrive in fast-paced environments and love the challenge of discovering new opportunities? We're looking for a SDR to join our fast-growing organization.
The Sales Development Representative (SDR) will play a pivotal role in our sales process by identifying and generating new business opportunities. This role focuses on prospecting, engaging, and qualifying leads according to our Ideal Customer Profile (ICP). The ideal candidate is a motivated self-starter who thrives on generating new business and has a passion for technology, SaaS and making a difference. The trajectory for this role would be to grow into a regional account executive role based on strong performance.
This role will report to the Head of Brazil.
Key Responsibilities
- Lead Generation: Identify and generate new sales opportunities through outbound cold calling, email campaigns, social media outreach, and other lead generation strategies aligned with our ICP.
- Qualify Leads: Conduct initial outreach to potential clients, qualifying leads based on criteria such as company size, industry, decision-making process, and alignment with our SaaS offerings. Conduct discovery calls with qualifying leads to hand over to respective Sales Executive.
- Research & Analysis: Conduct research on potential prospects to understand their needs, pain points, and how our solutions can provide value.
- CRM Management: Maintain accurate and up-to-date records of all lead interactions and status in our CRM system.
- Collaboration: Work closely with the Growth team to hand off qualified leads, ensuring a smooth transition through the sales pipeline.
- Reporting: Regularly report on lead generation activities and results, providing insights and feedback to improve processes.
What We're Looking For
- Min. 3-5 years experience in sales, lead generation, or a related field, preferably in a B2B SaaS environment.
- Strong communication, persuasion, and negotiation skills. Ability to build rapport quickly and maintain relationships.
- Proficiency in using CRM and Sales engagement software (e.g., HubSpot, LinkedIn Sales Navigator)
- Ability to conduct detailed research on prospects and industries.
- Driven by targets and results, with a strong desire to succeed in a fast-paced, dynamic environment.
- Fluency in Portuguese & English. Business proficiency in Spanish.
- Experience in the Healthcare, Education, & Fintech industry will be a plus.
