Helpdesk

Chat 1-on-1 to provide personalised, real-time support, coaching and telehealth. Scale effortlessly with quick replies and AI.

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With the
 Helpdesk,  scale effortlessly from 1 to 1,000,000 chats. Have personalised, impactful conversations, triage urgent questions, escalate issues, hand off tasks seamlessly, and leverage AI for real-time suggestions and translations.

Noora Health uses WhatsApp to connects patient’s families and caregivers, improving health outcomes and saving lives.
 Helpdesk’s intuitive interface helped our 20 nurses efficiently manage 3M+ patient messages in 2024. Automated query bucketing by language and AI-based intent tags streamlined workload. New nurses onboard in no time.

Anubhav Arora
3 Million
Patient messages in 2024

Improve more lives with personalised replies

Give your operators access to rich user data and personalised AI-suggestions so every conversation is impactful.
Reply smarter and faster with AI

Easily set up a custom AI assistant to give your team personalised, suggested replies. Edit before sending, keeping operators in control.

Pull in rich data from your EMR or CRM

Integrate your customer data and it’s instantly available to operators, giving them everything they need to have an impactful conversation.

Send custom audio, files, stickers & images

Personalise your replies by recording a custom voice note, sharing a personal report via pdf or sending an image. Save as quick replies.

Penda provides primary care to Kenyan families, and uses WhatsApp to connect with patients digitally and increase access to care.The
 Helpdesk has allowed us to connect with thousands of our patients remotely every single day.  We chat with patients before, during, and after their visits to help them make healthcare decisions, and access services more quickly and smoothly.

Rob Korom
50%
Reduced response times

Scale conversations.
Not your team.

Help your operators handle more chats per day with our smart routing, easy collaboration and AI translations.
Automatic workload distribution

Chats are automatically routed by operator availability and workload.

Easily triage and collaborate

Set up triage Collections, assign complex chats to experts and share context in internal notes.

AI-powered translations

Help everyone, no matter their language, with real-time, two-way AI-powered translations.

Track and optimize your team’s performance

See the time to first response, time to close, number of conversations per operator per day, and general user satisfaction rate within one dashboard.

Protect sensitive conversations

Hide sensitive data

Hide personal details in the Inbox to keep conversations private and confidential, especially in health-related discussions.

Exchange documents

Securely send sensitive files to patients via encrypted chat, allowing them access to scripts and lab results anytime, anywhere.

Accept payments

Integrate any payment provider to safely accept payments, reduce overhead, and ensure direct transfers.

At Rising Academies we created Rori, an AI-powered personalised math tutor. Turn.io enabled us to rapidly prototype and launch new products. The  
 Helpdesk has allowed us to capture key insights and iterate on our designs and solutions through feedback and metrics.

Dylan Brown
14.7m
people reached
20
languages

Meet people where they are

Turn.io is an official
Business Solution Provider

Turn.io is WhatsApp native but you can integrate with any channel via API to keep all chats in one Inbox.

Start improving
lives today

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