Feb 3, 2025

Engineering Manager

Remote, with at least 2-3 hours overlap with CET

About Turn.io

Turn.io powers life-improving conversations. Our chat platform and impact community enable organizations to scale access to vital services. Our chat platform powers small and large social enterprises, non-profits, and governments who are changing the world for the better.

Here are just a few examples of how our customers are using Turn.io to make an impact globally:

  • The World Health Organization delivered 60 million messages to over 15 million people during the COVID-19 pandemic, giving them instant access to accurate information.
  • Rising Academies improved maths outcomes for children in Ghana through quizzes and tutoring on WhatsApp.
  • Pinky Promise is providing affordable, high-quality women's healthcare in India through chat telehealth services.
  • The South African National Department of Health is improving health outcomes for 450,000 pregnant women through WhatsApp, offering a 24/7 support line and a self-service knowledge repository.
  • The United Nations empowers individuals to take climate action through the “UN Climate Action” WhatsApp service.
  • As we continue to grow, we are looking for a strategic, results-driven Head of Customer Success to lead our global Customer Success team, ensuring our customers achieve their impact goals and maximise the value of our product.
Location
Remote, with at least 2-3 hours overlap with CET
Terms of Hire
Full-time
Salary
Start date
February 2025
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Role Overview

Our product has come a long way in a short space of time, with a small but brilliant team. We are growing and we’re looking for an Engineering Manager to help us lead and mentor our team of engineers. 

This is an exciting opportunity to join a funded startup in its founding years and experience and shape the growth of a product and a team first hand. We are a global team working remotely and asynchronously. If you’re highly skilled with innovative, unique development ideas, and a creative, troubleshooting mindset, we’d like to hear from you.

Practicals

  • You will be the manager of: 4-6 software engineers belonging to multiple product teams
  • You'll report to the CTO
  • Location: Remote anywhere in the world with at least 2-3 hours of working time overlap with CET
  • Starting date is as soon as possible

Key Responsibilities

We like our managers to be very hands-on: you will be expected to spend around 60% of your time managing people and work, and the other 40% actively contributing to the codebase

  • Manage a remote and distributed team of software engineers (both frontend and backend)
  • Conduct 1:1s and quarterly reviews with your direct reports
  • Recruit, interview, hire, and onboard new engineers for our growing team
  • Help establish good engineering practices across the whole team
  • Improve our development tools and processes to ensure our engineers can focus on their work without distractions
  • Collaborate closely with CTO and product leads to shape strategic plans into something ambitious but executable, ensuring efficient allocation of resources (team and time) to meet product goals
  • Ensure efficient allocation of resources (team and time) to meet product goals.
  • Oversee all product delivery, including weekly planning, QA and release management.
  • Drive daily prioritisation and unblock the team so strategic goals can be achieved as more information unfolds
  • Assist in developing our career ladders, learning budgets and benefit packages to help with employee satisfaction and retention
  • Advise on and/or contribute to new or emerging technologies that might be relevant to Turn.io
  • Spread the word about our technology and vision through conference presentations, media interviews and other social media interactions

What We're Looking For

  • Significant experience as a senior software engineer, ideally with proficiency in backend (Elixir, Phoenix, LiveView, database & infrastructure) and some frontend technologies (TypeScript, React, Tailwind)
  • Experience in managing a team of engineers (for example as Team Leader or Engineering Manager) including conducting 1:1s and quarterly reviews
  • Proficiency in navigating uncertainty, collaborating closely with stakeholders to transform vague ideas into functional software requirements
  • Effective communication and project management skills
  • Strong commitment to continuous learning and personal growth

Application process

  1. Interview with hiring manager
  2. Async code and team challenge
  3. Meet the team and review the code challenge together
  4. Executive interview with CTO
  5. Reference checks with your previous employers

Benefits

  • Work 100% remotely from anywhere in the world
  • Flexible working hours
  • “Calm Fridays”: most Fridays we only work for half a day and leave the rest of the day to our personal lives
  • 4 weeks of PTO (personal time off) + all the public holidays in your country of residence
  • Stock options
  • Yearly company-wide retreats in beautiful places around the world

How to Apply

If you are excited about this opportunity and improve lives one conversation at a time, we’d love to hear from you! Please apply below.
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