Journeys

The simplest, most powerful tool for automating personalised conversations and scaling your impact.

With
Journeys, anyone can build flows with multimedia, conditional logic and AI in our no-code canvas. Create a chatbot or setup an AI-powered assistant in minutes. Route to an operator at any time. Your ideal customer journey, automated.

A Community for Impact

When you join Turn.io, you’re joining a community of the world’s largest social impact organisations. Here are some Playbooks they created.

Follow-up health survey

London School of Economics

Vaccination chatbot

Behavioural Insights Team created a behaviourally informed chatbot which increases vaccination rates in Argentina more than a one-way reminder

BMI Checker/Calculator

Penda Health

Map out your Journey

Give your team an easy-to-use builder to create and test new chatbots. Automate patient onboarding and follow-up, build a video-based training program or collect valuable impact data. A journey for every use case.

Setup AI assistants
in a few clicks

Help your customers around the clock with AI assistants created from your content, with your tone of voice. Leverage the latest AI models from OpenAI and Meta.

Saajha supports parents with to impact the lives of children in India. Turn.io has been a critical partner on our journey and has facilitated our ability to distribute information efficiently to large audiences.
Journeys have simplified the creation of user flows, allowing us to visualise and manage communication paths without needing developers.

Saransh Vaswani

1K+

youths in crisis supported every month

Integrate with what you already use

Connect your Journeys to payments, calendars, emails, and CRMs, automating manual workflows and reducing your team’s overhead.

Payments

Connect to your payment system and create a seamless experience.

Customers

Share data with your EMR or CRM to deeply personalise your Journeys.

Appointments

Automate your workflows and reduce overhead for your team.

Easy to start, but endlessly extensible.

Have a technical team? There's no limit to what can be built on top of Journeys. Check out our API documentation to see what’s behind the flow chart.

We’ve used AI and Journeys to create hypertension pathways and vaccine reminders for children, automating repetitive tasks so our skilled agents can focus on patients needing a human touch. This has cut response times by over half, with ongoing improvements.