Grow your impact
Setup a helpdesk, build a chatbot or deliver behaviour change communications with our powerful tools.
Connect
Meet your users where they are. Connect to the largest encrypted chat audiences globally.
2 billion users
in 180 countries connect with friends and businesses every month on WhatsApp.
>87% of people
use WhatsApp in Brazil, Colombia, Argentina, Nigeria, South Africa, Kenya and Indonesia.
16x more engagement
on WhatsApp compared to SMS
Engage
Don’t drown in messages. Supercharge your team with quick replies and automation.
Team inbox
Chat 1-on-1 with your users to deliver personalised, real-time, impactful support.
Quick replies
Use quick replies for fast, standardised responses with text, image, video, audio or stickers.
Automation
Create personalised menus and automate replies to common questions.
Guide
Always send the best reply. Guide conversations towards key behaviours for every individual.
Playbooks
View, download and remix templates from the Chat for Impact community.
Webhooks
Customise replies by requesting real-time data from other applications.
Integrations
Personalise the experience by integrating with your CMS or AI engine for more context.
Track
Know if you are making an impact. Set goals and track the impact of your conversations in real time.
Threads
Collect registration data or impact evidence from millions of people with simple flows.
Goals
Set goals and track individual user behaviour and collective impact.
Insights
From active users to popular content, get access to data that helps you improve your service.
Support
You can count on us. Get the support you need to build a successful Chat for Impact service.
Support
Chat to us on WhatsApp, schedule 1-on-1 calls or learn at your own pace with our docs and guides.
Training
Attend free weekly basic, advanced or technical training sessions.
Community
Join the Chat for Impact community and attend monthly Town Hall meetings or events to learn from others.
