Turn.io powers life-improving conversations.

Our team is growing and we’re looking for a software engineer to help us shape and build solid foundations for our product. 

The ideal candidate should have at least five years production experience in software engineering, be curious and comfortable working within a global distributed startup environment. 

• Role: Full-time, Permanent
• Start date: January 2025
• Location: Remote
• Salary: Competitive

We're creating Turn.io to power life improving conversations. Our software-as-service product allows social impact organisations to have private, personal, guided conversations on chat to improve lives at scale. We work with large social enterprises, non-profits, and governments who are all trying to change the world for the better, using our product. 

We have a strong focus on health. 

The role and responsibilities

Our team loves seeing their day-to-day work immediately being used in high-impact chat services. Examples are adding support for WhatsApp Groups, Calling, and Payments, expanding the insights & impact tracking features, and automating our infrastructure to ensure we are the best in class in terms of performance and social impact.

• Implement and maintain the backend APIs that facilitate real time access to the WhatsApp Business API.
• Be involved with our transition from React and GraphQL to Phoenix Liveview
• Maintain the current GraphQL backend data sources, subscriptions, and resolvers which still power the React based frontend.
• Collaborate closely with frontend developers to anticipate, design, and implement backend features and systems to support Turn’s frontend applications.
• Collaborate closely with data scientists to anticipate, design, and implement backend features and systems to support the natural language and machine learning features of Turn
• Surface and monitor key application performance indicators.
• Proactively contribute to Turn’s long-term vision for core technologies and architecture and advise on and/or contribute to new or emerging technologies that might be relevant to Turn.
• Maintain and extend the current API offering for both client needs and Turn’s own front-end requirements.
• Maintain the CI/CD pipeline as the product grows ensuring low friction deployments to our QA and production environments.
• Commit to test-driven software development methodologies wherever applicable.
• Work well within a small, multi-skilled team in order to produce a world class product

About you

This is an exciting opportunity to join a funded startup in its founding years and experience and shape the growth of a product first hand. If you are naturally curious, love building full stack and experimentation, work well in 0 to 1 environments and have a troubleshooting mindset, this Engineering role will suit you and we’d like to hear from you.

• A degree in Computer Science or Engineering, or equivalent experience.
• At least 5 years experience as a developer with expertise in Elixir, Python, Javascript, React, GraphQL, and PostgreSQL or other similar technologies
• Experience in designing parsers and custom programming languages will be a strong bonus.
• Experience in Machine learning and/or Large language models is a strong bonus.
• Knowledge of functional programming (or willingness to learn).
• Firm understanding and implementation experience with CI/CD.
• Our preference is for versatility over specialists.

About us and how we work

We’re a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers, with user-centricity being at the core of how the entire business operates. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans. 

Sounds like the next role for you? Apply with your resume and cover letter telling us why you're interested in working with Turn.io.